Help, billing & appeals
How to cancel subscriptions, report abuse and request help.
Updated 5 November 2026
Cancel or change a subscription
If you have an active subscription, sign in to RadarChat using the same Google account that subscribed. Open Profile → Manage subscription or Settings → Manage subscription. This opens Stripe’s secure customer billing portal, where available, for cancellation and payment updates. You may also email support@radarchat.app with the subject Cancel RadarChat subscription. Include the account email but not payment card details. Checkout and portal links cannot be opened from this public page without authentication.
Charges, failed features or refunds
Contact support@radarchat.app with the plan, approximate payment date and Stripe receipt reference. We will assess the issue and applicable consumer refund or cancellation rights. We never ask for your full card number or account password.
Report misconduct
In random chat select Report & skip; for a saved friend use Report account or a report option in the direct message. Use the most accurate category; reports are reviewed, not automatic bans. To report threats, suspected grooming, coercion or non-consensual media, email support@radarchat.app. Do not forward illegal images. RadarChat does not provide a 24/7 emergency response service; if anyone is in immediate danger, contact emergency services.
Moderation appeal or complaint
Send a message to support@radarchat.app with RadarChat moderation appeal in the subject. Include your display name and an approximate date. We may request enough information to verify your account. Please do not send login secrets or recovery keys.
Privacy and account deletion
Profile includes tools to export your account information and request deletion. Active subscriptions must be cancelled or resolved first. For access, correction, removal or objection requests, email support@radarchat.app. Read Privacy information for the data and limitations involved.
Operator and support
RadarChat is operated by IronForge Studios Ltd (registered in England and Wales, no. 17561683). Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Customer support: support@radarchat.app.